The staff at TouchQuest takes pride in delivering the best possible digital signage support for a business. We acknowledge that providing quality technical support when troubleshooting issues is a necessity. We strive to provide friendly and swift Technical Support Services to ensure minimal downtime, if any. For clients utilizing TouchQuest’s software as service, remote login software is installed on every PC based digital signage solution for remote access support. We will work directly with customer staff as well as any 3rd parties who need to be consulted such as ISPs or Wireless Providers. Our services ensure that any problems a client may be having are dealt with as professional and quickly as possible.
Some additional technical support services include, 24/7 Email Support, 24/7 Phone Support, Installation of critical security updates, Software Repairs, Upgrades, Maintenance , Remote Access & Hosting.
Technical Support with Remote Control
- Fast to set up and easy to use, for computers behind third-party firewalls, on or off your network, or with dynamic IPs
- Deploys remotely for instant and secure systems management with a best-of-breed solution that scales with your organization
- Control machines that are unattended or access them in the background, virtually eliminating end-user downtime
- Auto-monitor remote systems, using on-screen wizards to set alerts that notify you of problems before they impact users
- Remote access Powerful remote control – from anywhere
- Security 256-bit SSL encryption anchors powerful security